One of Tynedale's smallest villages is making its voice heard loud and clear over poor internet and phone services.
After receiving numerous complaints from local residents I recently wrote to everyone in the village asking them for their concerns about the service provided by BT.
For many years, Hedley has suffered a very poor phone service. This is because Hedley is at the end of a long and old cable connection to the local exchange ‘cabinet’. As a result, residents have experienced problems with the quality of voice calls and slow broadband connections are now becoming a real problem.
Over 40 residents have responded to me with their concerns about the service and Mr Opperman hopes the firm will now be forced into action.
I hope these efforts to produce a collective complaint will ensure BT listen to local people.
